Home / FAQ
Questions teams ask when they move beyond basic chat tools
These are the practical questions buyers ask when comparing CometaFlow with manual inbox handling, lightweight chatbots, or tools that stop at the first reply.
Is CometaFlow only for one channel?
No. It supports multiple channels while keeping the operating logic consistent.
Does it replace human teams?
No. It removes the repetitive layer and keeps the human handoff cleaner when judgment matters.
Can it qualify leads before sales steps in?
Yes. That is one of the strongest first use cases because it reduces manual triage and gives sales better context.
Can it trigger CRM or workflow actions?
Yes. It can support CRM updates, task creation, reminders, alerts, and other downstream actions.